1000bet Privacy Policy —
Your Information Is Completely Safe With Us

1000bet (referred to herein as "we", "the platform", or "1000bet") operates a trusted online Sports Betting and casino service for users in Bangladesh. We firmly believe that you should have full control over your personal information.

This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, how we use it, and how we keep it secure. Please read this Policy carefully before using the 1000bet website, mobile app, or any of our services.

We comply with applicable data protection laws in Bangladesh and follow international best practices. Protecting your privacy is not just a legal obligation — it is our ethical commitment.

We collect certain information when you create an account and use our services on 1000bet. This falls into two categories — information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name, email address, phone number, and date of birth.
• Residential address and national ID number (required for KYC verification).
• Payment-related details such as your Mobile Banking/Nagad/Rocket number.
• Messages and information shared when contacting the support team.

Automatically collected information:

• IP address, browser type, and operating system.
• Which pages you visited on the platform and how long you spent on them.
• Betting history and transaction records.
• Device identification data and login timestamps.

1000bet uses your information only for specific, transparent purposes. See the table below for a breakdown of what data is used for:

We also use your information to: ensure account security, send promotional offers (with your consent), and meet legal and regulatory requirements.

1000bet never sells your personal information. Data is shared with third parties only in the following limited circumstances:

• Service provider partners: Minimum necessary data may be shared with trusted partners for payment processing, KYC verification, and technology services. They are required to comply with our Privacy Policy.
• Legal Obligation: Information may be disclosed in response to a court order, government investigation, or a lawful request from law enforcement.
• Fraud Prevention: To protect the platform and its users from fraudulent activity, data may be shared with regulatory authorities when required.
• Business Transfer: If 1000bet ever changes ownership, data will be transferred in accordance with this policy and you will be informed in advance.

Cookies are small text files stored in your browser. 1000bet uses cookies to improve your platform experience and remember your preferences.

• Essential Cookies: Required for login sessions and security. The platform cannot function properly without these.
• Performance Cookies: To understand which pages are used most. All data is kept anonymous.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: Data collected to improve service quality — always on a consent basis.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

1000bet retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account data: retained for the duration of account activity and up to 5 years after closure.
• Transaction records: retained for up to 7 years as required by law.
• Support communications: retained for 2 years after the issue is resolved.
• Log & session data: retained for up to 90 days.
• Cookie data: up to 1 year, depending on type.

Once the designated retention period expires, your data is securely deleted or anonymized. Expired data is never retained under any circumstances.

1000bet believes you have full rights over your data. Your key rights are outlined below:

• Right to Know: You can find out what information we hold about you and how it is being used.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: You have the right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be temporarily restricted.
• Right to Portability: You can request a copy of your data in a readable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise these rights, please contact our support team. We typically respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain the reason.

1000bet uses industry-leading security technology to protect your data. Our security layers include:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Firewall & Intrusion Detection: 24/7 active system to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular audits conducted by independent experts.
• Encrypted Database: Stored data is also kept in encrypted form.
• Staff Training: All our staff undergo rigorous data protection training.

That said, no system on the internet is 100% secure. In the event of a security breach, we will notify you immediately and take all necessary steps.

1000bet strictly provides its services to users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• KYC documents are verified when there is reasonable suspicion.
• Any data collected from a minor is deleted immediately and the account is closed without delay.
• Parents are advised to make use of parental control tools.

If a parent believes their child has created an account on 1000bet, please contact our support team immediately. We will take prompt action.

1000bet reserves the right to update this Privacy Policy as needed. Changes may occur due to business updates, the introduction of new services, or legal requirements.

• For minor changes, only the updated date on the page will be revised.
• For significant changes, a notification will be sent to your registered email address.
• You will be notified 30 days before any changes take effect.
• Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms.

We recommend visiting this page regularly. The "Last Updated" date at the top of the page will tell you when changes were last made.

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch. Our dedicated privacy team will handle your matter with the utmost care.

• Via email: [email protected]
• Via live chat: available 24/7 on the platform.
• Response time: typically within 24–48 hours.
• For complex matters: full resolution within 30 business days.